Terms & Conditions

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Sales

All sales, including but not limited to, price and available quantity of the Product are subject to the final confirmation of Winetian Limited. All orders received verbally, by phone or electronic mail are considered final, no cancellations will be accepted. Unless stated otherwise, all alcoholic products are offered lying in Hong Kong. All goods sold are strictly non-exchangeable and non-refundable.

By placing an order, the Customer confirms that he/she is 18 years old or over. It is illegal to sell alcohol to people under the age of 18 under the Law of Hong Kong SAR.

Wine Conditions

Ullages of all wines offered are top shoulder or better, unless otherwise stated. Although we strive to find wines in their best condition, the Customer must make appropriate allowances for natural variations of ullages, conditions of cases, labels and corks for old wines. We do not accept return of wines for any reason, including corked wines.

Payment

Payment is due within 7 days upon issuance of sales order, except for trade accounts approved by the Company. A zero-balance invoice will be issued to the Customer once full payment is received by Winetian Limited. Method of payment may be in the form of HKD cheque, bank transfer or by credit card or other electronic payment systems accepted by the Company. In the case of payment by credit card or other electronic payment systems, the Customer would be charged an additional 3.5% of the payment amount as transaction fee. For cheque payment or bank transfer, please allow 3 working days for payment to be cleared before goods may be released.

In the event of non-payment of a sales order within the specified terms stated above, Winetian Limited reserves the right to find a replacement customer for the sales order and claim the Customer for any amount between the total sales amount of the original sales order and the replacement sales order that the Company has received less.

In the event that the Company has to consult or appoint external solicitors or other agents to recover the claim, the Customer will indemnify the Company in relation to reasonable fees payable to such solicitors and/or agents.

Delivery/Collection

Winetian Limited engages licensed third-party logistics partners to handle delivery. The goods are picked directly from our climate-controlled warehouse and transported to the Customer's designated address.

Under no circumstances will Winetian Limited or our appointed third-party logistics partners open, decant, filter, or repack the wine into any other container. The wine is delivered exactly as it leaves our climate-controlled warehouse, with original cork, capsule, and label intact. Any claims regarding the wine's condition must be assessed based on the physical state of the bottle upon delivery, not the liquid content.

A free delivery service to one designated address is provided for fully-paid orders of HK$5,000 or above.

Standard delivery fees:

• HK$200 – Hong Kong Island
• HK$300 – Kowloon and New Territories

For outlying islands, please contact us at +852-98876850 / 92362935 or sales@winetian.com / g.chan@winetian.com.

A person aged 18 or above (identification required) must be present to take delivery. If delivery is refused or cannot be completed for this reason, a second delivery attempt will be arranged at the Customer's cost.

Damage in Transit

All Customers are requested to examine the goods immediately upon delivery for any visible damage, including but not limited to broken bottles, leakage, or damaged packaging. Any visible damage must be reported at the time of delivery by noting it on the delivery receipt and contacting us immediately. Failure to do so shall result in the waiver of any claim for damage occurred during transit.

In the event that a bottle is found to be damaged during transit, the Customer must:

1. Submit a formal email to sales@winetian.com within 48 hours of delivery;
2. Include the order number and a clear description of the damage;
3. Attach at least 5 photographs taken from different angles, clearly showing:
   • The bottle label (to confirm identity);
   • The damage (e.g., cracks, leakage, broken glass);
   • The overall bottle and packaging condition.

Important: The bottle label must be clearly identifiable to prove that the wine in question corresponds to the product purchased from us. 

If the above requirements are met and Winetian Limited is satisfied that the damage occurred during transit, we will, at our sole discretion, prioritise replacement with the same wine (if available) or an equivalent product of equal value.

Please note: Winetian Limited does not accept claims for corked wines, oxidized wines, or any other wine quality issues. These are inherent risks of fine wine, and the Customer accepts these risks upon placing an order. If the Customer fails to report damage at the time of delivery, or fails to submit a claim within the 48-hour period, the damage shall be deemed to have occurred after delivery, and no claim will be accepted.

Return Policy

Winetian Limited does not accept returns for change of mind or personal taste preferences. Due to the nature of fine wines as luxury and collectible goods, all sales are strictly non-exchangeable and non-refundable.

Force Majeure

Winetian Limited shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.

Law and Jurisdiction

 All online sales contracts and agreements shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). The parties agree to submit to the exclusive jurisdiction of the courts of the HKSAR in respect of any dispute arising out of or in connection with this contract.